Frame is not part of the 'plastic warranty'?

[Jacob - Grillin’]

The retention clip ledge on the frame where the ignitor button clips in is broken, just from normal use.

I figured no big deal, the grill is about 2 years old.

Call weber and was told no... That when the warranty says plastic parts it is only talking about the thermoset tables. I said I thought the tables were regular plastic...? She said her computer says the frame and legs are definitely not covered. But I can buy that part for about $35 shipped.

Pretty unusual, not really what I expected to hear from Weber CS. Just a heads up, be careful with the plastic frame parts of your Qs!

 

[DaveW]

Call and talk to another CSR. Only thing you'd lose is some time.

 

[Jacob - Grillin’]

I called back and found someone who knew what was going on. Apparently it is flagged as only 2 year warranty but he had a manager approve a swap out. Still a very different experience compared to a few years ago.

 

[George Curtis]

yea, my experience is rather tempered by my experiences. the last time I was basically accused of trying to cheat them was the last time I will buy new and I will never deal with them ever. and they know were they can put their warranty.

 

[Jacob - Grillin’]

George, what exactly happened in your situation?