CTully
New member
I have a Genesis II S-335. The 2 outside (top and bottom in the pic) burners were faulty. You can see the first 1-2 ports, nearest to the igniter, on the faulty burners have no flame. The only way I could get them to light was manually. My middle and sear burner both lit without issue using the ignition system.
I went back and forth with Weber customer service on this (replacing burners, igniter positioning, safety mode, etc) for two weeks, and finally I convinced them that we needed to replace the manifold. This solved the issue.
My hope is that this post can save others some headaches, as I had seen this issue posted elsewhere, but never saw that anyone had been able to resolve the problem.
-Chris
I went back and forth with Weber customer service on this (replacing burners, igniter positioning, safety mode, etc) for two weeks, and finally I convinced them that we needed to replace the manifold. This solved the issue.
My hope is that this post can save others some headaches, as I had seen this issue posted elsewhere, but never saw that anyone had been able to resolve the problem.
-Chris
