Jeff Padell
TVWBB Pro
I just got my CB door and the rotisserie, the door didn't want to fit like a glove, it had the top corners open, not fitting tight. I talked to Chris at CB and he said that my cylinder might be out of round, it looked fine to me but I had seen some smoke escaping at the top on one side, his rotisserie was tight in one direction but jiggled in another direction, saying that it might well be out of round. I put it on its side and gave it some pressure which seemed to help with the rotisserie being snug in almost all directions.
The door I took his advice and massaged it so now it seems a pretty good fit.
Also when I opened the rotisserie I found a coal ring for the 22.5. I mentioned it to him and he wasn't sure how it got in there but said to keep it as a gift.
I was very pleased with the customer service I have received from Chris at CB, and their products are excellent.
Jeff
The door I took his advice and massaged it so now it seems a pretty good fit.
Also when I opened the rotisserie I found a coal ring for the 22.5. I mentioned it to him and he wasn't sure how it got in there but said to keep it as a gift.
I was very pleased with the customer service I have received from Chris at CB, and their products are excellent.
Jeff