Well I just got off the phone with Weber CS. I had a good experience with the associate I was talking too. I was ordering a new 22.5 SS hinged cooking grate and a 18.5 WSM charcoal grate. I was excited to use the "SUMMERBBQ2011" promo code to receive free shipping.
I was taken back when I was quoted a price of $60 for the 22.5 SS hinged cooking grate. I had the other day looked it up on their website and remembered that it was $30. The associate and I traded model numbers and found out that the same item had a few model numbers and that in fact they did have different prices. The price difference was $30 which is a pretty substantial amount. She said she was surprised by the difference and was going to research the discrepancy further.
She also didnt know or hear about the promo code to receive free shipping. So in closing be sure to look up what you are ordering to find the prices and just not accept what they tell you blindly. I saved myself $38 by being an informed shopper.
I was taken back when I was quoted a price of $60 for the 22.5 SS hinged cooking grate. I had the other day looked it up on their website and remembered that it was $30. The associate and I traded model numbers and found out that the same item had a few model numbers and that in fact they did have different prices. The price difference was $30 which is a pretty substantial amount. She said she was surprised by the difference and was going to research the discrepancy further.
She also didnt know or hear about the promo code to receive free shipping. So in closing be sure to look up what you are ordering to find the prices and just not accept what they tell you blindly. I saved myself $38 by being an informed shopper.