Brand new master touch, lid holder scratching lid

[BMort]

So picked up a master touch plus yesterday.

Put it together and did an initial burn today. Noticed after using the lid holder a couple of times it’s was scratched to hell.

Is this normal? I’ve had two return two smoke fires recently for horrible quality control and other issues and now this.

 

[Randy]

To me that does not look normal

 

[Ed P]

I would definitely talk to Weber about that, but always be careful when using the bale for that reason. I'm pretty sure I've got some scratches, too.

 

[Bob Erdman]

Have you tried buffing them out? Looks like it could be residue from the bar also. If it's scratched I would notify Weber too. They more than likely will send you a new lid and holder.

 

[timothy]

Is the bar installed correctly?
I know my Bro bought one assembled by Ace and the bar was crooked and the small base was backwards.
What I did notice is the Mastertouch lid bale doesent let the lid go past 90 like my Performer.

 

[Jason Godard]

Weber will probably send you a new lid, which will do the same thing. Not sure why the outside porcelain of the lids is so thin. But I’ve been there with my Performer, Jumbo and Go-Anywhere lids, and a I can’t help but feel that Weber designed them this way.

 

[timothy]

Some have been saying the new M-T plus feels thin and flimsy.

Master-Touch Plus Charcoal Barbecue 57 cm | Weber Kettle Series | Charcoal Range | Weber BBQ

The all new Master-Touch Plus barbecues, roasts and smokes low and slow. Whether you're looking to cook the perfect steak, enjoy a juicy roast chicken or feast on melt-in-the-mouth pulled pork, this barbecue can do it all. The GBS cooking grill provides infinite menu possibilities. The char ring...

www.weber.com

I have the base model and it feels normal.
If I paid that price ^^I'd be Po'd also.