I’m glad you are back up and running with new app. Maybe others will be helped by finding your post above.Well, I wrote to Z Grills about the issue. Doing research I find out they brought out a brand new app. Yet if you go on the old app it says it's "up to date". and there is no automatic update. So, I find the new app, and voila it found my grill and it's now operational again. Not the best app in the world but better.
I guess they silently just turned off the servers for the old app, and it was basically "shut down". No warning, no emails to registered users to let you know "hey this version is going away, download this new one and delete the old". Yep, great support. Not only that I emailed and even called them today. Even on voice call no mention of Z Gills 2.0 made.
So I am back to fully operational but quite displeased with the company. Too bad. They make a really good product. So good even companies like Green Mountain and Traeger buy them a rebadge them.
You would think that ZGrills or any company that has you register for the product's warranty online would email updates and information to you assuming you completed the online registration...and probably checked off the boxes for promotions or new products,etc...Well, I wrote to Z Grills about the issue. Doing research I find out they brought out a brand new app. Yet if you go on the old app it says it's "up to date". and there is no automatic update. So, I find the new app, and voila it found my grill and it's now operational again. Not the best app in the world but better.
I guess they silently just turned off the servers for the old app, and it was basically "shut down". No warning, no emails to registered users to let you know "hey this version is going away, download this new one and delete the old". Yep, great support. Not only that I emailed and even called them today. Even on voice call no mention of Z Gills 2.0 made.
So I am back to fully operational but quite displeased with the company. Too bad. They make a really good product. So good even companies like Green Mountain and Traeger buy them a rebadge them.
Only thing I can think is, I know Android has an app and system update feature. System updates are automatic. Apps can be batch updated. At least that's what my last several phones have been capable of. I'm sure it's similar with iPhones too.But you do have to initiate the process.You'd think. I did all the above. And the weird thing is , when I went into the old app to check it always said fully up to date. When I wrote to them, after days, they wrote back and asked which app version I had. I wrote back informing them. Days have gone by.................crickets.
The new app (oddly you can still download the old app on Play Store), also includes a firmware update to the controller. I guess they completely shut down old app functionality, did not tell anyone, and you still end up having to jump through hoops to even discover it.
But it works (at least 90%). The recipe automation does not but that is OK. Overkill anyway. Since I have the Chef IQ with alarms and also now the new Z app has alarms for probe temps as well. So worst case, I simply adj temps at the grill or on my phone, pretty simple.
It's things like this that would make me look for a different product.
I guess they're still so new at making grills for themselves they've not gotten to that point yet. Oddly too, even when I had a rep on the phone yesterday. Not a word was said about the new app even though I described in detail the issue.
Oh well, we shall see what we see.