Steve Whiting
TVWBB All-Star
I purchased a set of WSM Probe Eyelets a few months back and installed them in a matter of minutes with no problem. I recently purchased a new set for the new midsection of my WSM and attempted to do the same thing. The first one installed easy as usual but the second one just would not split and flair. I even broke the Hex Head Cap Screw in half trying to tighten it. Remembering I had the HHCP from my first set of eyelets I attempted to use it but also to no avail. It only stripped the screw cap.
So is this an extremely hard Eyelet or what? Does anyone know if the eyelets have been scored or cut to assist in the flaring? If so, maybe this one was missed.
Anyway, I feel like this was a defective eyelet so on Monday I sent an email to the BBQ Guru people explaining my situation and asking for a replacement. No Response. Tuesday afternoon I called and left a message for a call back on their voicemail. Still no call back. Has anyone had reason to contact the BBQ Guru Customer service and if so what was your experience?
So far I am NOT impressed
So is this an extremely hard Eyelet or what? Does anyone know if the eyelets have been scored or cut to assist in the flaring? If so, maybe this one was missed.
Anyway, I feel like this was a defective eyelet so on Monday I sent an email to the BBQ Guru people explaining my situation and asking for a replacement. No Response. Tuesday afternoon I called and left a message for a call back on their voicemail. Still no call back. Has anyone had reason to contact the BBQ Guru Customer service and if so what was your experience?
So far I am NOT impressed