Access Door Problems

[Nick DeNora]

Guys,
I bought the 22" Smokey Mountain cooker and within a couple of months the access door handle came off the door? Someone here said use lock-tite, which i could not find up here in Buffalo, New York, so i ordered some. The handle still spins around independent of the latch? I can turn the handle 360 degrees and the door does not latch?
Anyone have this problem?
Or a solution?

thanks, Nick

 

[Jim Lampe]

Welcome to the forum Nick.
Best solution: Call Weber Customer Service @ 800-446-1071 or email at support@weberstephen.com
They'll fix you up in a hurry.
Enjoy your stay

 

[Paul Schaffer]

Hi Nick,

This is exactly what happened to me, first the door hardware started to slip, then, at 11:30pm, just as I was firing up an overnight burn, the inside Hardware of the door became detached and fell into the bottom of the smoker.

I think the mechanism isn't well designed but the good news is I did exactly what Jim suggested and they said they'd send me out a new door.

In the meantime, I'm using a 3' dowel wedged into the hole in the door and supported by 3 bricks on the ground. It looks a bit hoopty but works like a charm.