So quick follow up on my original thread. After registering the grill with Weber I asked if I could buy a new handle. I was on the phone for at least 30 minutes with a very nice customer service rep and she said she would need to follow up with me. The next day I got an email from her telling me that she located the part and it was $15….did I want it. I responded yes. I then got an invoice from Weber explaining that the $15 handle was not available separately, but instead I could buy the whole lid assembly for $375. I simply didn’t respond and about 2 weeks later I received an email from Weber customer service asking if I was still interested in the full lid assembly. I responded back that I was not as it was more expensive than the entire rest of the grill, and that I was going to pass.
I thought that was the end of it until I got another email yesterday explaining that my case had been resolved, and that they were going to send me out a new lid assembly (lid, thermometer, logo and handle) at no cost. I was shocked. Today I got the Fed Ex notification that it will be delivered this weekend!
So, after installing some nice cast iron grates and the proper handle, I’ll have a fantastic new grill that should last me several more years. I have decided to get rid of my 2005 Summit Silver B grille, and all of the parts that I have for it (including a brand new lid in the box as well as many other new parts).
Crazy how things turn out.