Thought I would post this since other may learn from it. Stoker broke again, here is my email to Rocks again.... will keep you all up to date on how they respond.
Please address issue asap, I got my stoker back yesterday after a month of waiting, fired up a smoke last night, worked great, shut it down to add fuel and meat this morning, added a brand new probe I got yesterday and powered up and the **** things doesn’t work again!!! I just got it back for the exact same problem!!!!
When the fan is plugged in it doesn’t boot properly, it skips the “ please wait” step and goes to the main menu. None of the probes or blowers are detected and the fan and all the probe LEDs stay on, not to mention the fan stays on.
The stoker works ok without the fan plugged in.
Since having the problem I have cycled the power, removed the power cord and let it sit for a couple minutes then reboot, cleared the db, logged into the stoker and changed all the target temp settings, tried all combinations of the probes separately, updated to the 2.7 beta software.
Nothing works.
I am very disappointed and am afraid I should not have recommended a stoker to my team mate who ordered a full setup this week.
I request that you send me another stoker asap. I was unable to use it all last month while you “fixed” it. I will return the one I have promptly. If this issue isn’t addressed quickly I’d like my money back. This is only my second smoke with the stoker and it doesn’t work.
I do plan on documenting these issues and your response on tvwbb and thesmokering so that others can hopefully learn from this.
I will be calling your office on Monday to try and resolve this and would be glad to do debug or gather data to fix the issue as I am an EE.