Jon Hutcheon
TVWBB Member
Howdy, one of (many of) my grills is a Genesis II E-410 and it's been having major issues with rotted out metal (slats on the bottom rack, flavorizer bars, grills, frame, etc.). Including an issue with the cookbox which is a back ordered part until Feb/Mar 2024.
Weber last week offered to replace my grill due to the inconvenience with a new Genesis E-435 at no charge or upgrade to the Genesis S-435 for $160 CDN (taxes in). I elected to upgrade and pay the additional $160 for the stainless grills etc. Only stipulation is I have to return the Genesis II (which is no issue in my mind).
Has anyone experienced this before? I thought it was interesting and a good way for them to 1) back their product and 2) clear out the 2023s in light of new models coming.
Thanks,
Hutch
Weber last week offered to replace my grill due to the inconvenience with a new Genesis E-435 at no charge or upgrade to the Genesis S-435 for $160 CDN (taxes in). I elected to upgrade and pay the additional $160 for the stainless grills etc. Only stipulation is I have to return the Genesis II (which is no issue in my mind).
Has anyone experienced this before? I thought it was interesting and a good way for them to 1) back their product and 2) clear out the 2023s in light of new models coming.
Thanks,
Hutch