OK Greg, let's try this. We are setting a static IP address which is generally recommended for Stoker users. At your computer, select "Run" from the start menu and type "cmd" then press enter. Once the black command window opens, type "ipconfig" and see what it shows you. It should display that computer's IP address. The first three digit groups should be the same for all computers and the router on your network. Mine is 192.168.1. Once you do this, then you might have to experiment with the last digit group on your stoker to find one that works on your network. It cannot be the same as your computers or your router but it can be any other number between 1 to 255.
Another kink is if your router's DHCP server is set to supply IP addresses for the whole range 1-255. In this case, you might want to limit the router's DHCP range to, say 101-200 and then set the Stoker to some number outside this range (like 99 or something.) Hope this helps.
Agree with Joe re Jon. He isn't very good at returning calls or voice mails.