Should I be worried???

[Peter Szuhai]

Hey Guys, I just got a Blue 22 inch OTG a week ago. I used it once and there was a rain and I put the cover on after it started. The lid has a rusty spot just under the handle. When I looked close it looked like the ceramic cover is missing on the handle. Should I contact Weber for a new one or just learn to live with it.

Sorry for my poor english here is a picture which may show the problem better:

http://img12.imageshack.us/img12/7489/mg0408web.jpg

Note from Moderator: Changed inline photo to link due to large image dimensions. See "Posting Photos" link on BB homepage for guidelines. Thanks!

 

[George Curtis]

its the assembly process. but that looks worse than normal. i would contact weber and send them this pic.

 

[Brad W]

I would take a pic of the other side (if it's not rusted), a pic of the rusted side, and a pic of both sides to send in to customer service.

Given the short time from the purchase, they should replace the lid & handle (this is coming form a Weber dealer, I wouldn't do any different for a customer.)

 

[Bob Schwarz]

Definitely call Weber customer service. They should replace your lid.

 

[Robert Oleksak]

Mine did the same thing and they sent a new one no questions asked and I got it in less than a week.

 

[Peter Szuhai]

I sent them an email, three or four days ago, no reply yet. Is it better to call them?

 

[Tim C]

definately call. they will make it right.

 

[Peter Szuhai]

they did, I'm moving next week and told them that I'm willing to pay for expediting the shipment and they said no problem and took care of it for free.

I called them last Thursday and the new lid showed up today (Tuesday) AND it was Easter weekend in between.

I'm really really satisfied with Weber's customer service.