LMichaels
TVWBB 2-Star Olympian
I know somewhere there is a separate coffee grinder thread. IIRC I even started it. Can't find it.
Anyway over a few days have grown to REALLY like this KA grinder. So far it's done everything I asked and done it very quietly. Until yesterday. While grinding AM brew, the sound went from a quiet "purr" to a very sharp sound suddenly. IDK why. When it happened the machine was still functioning as normal. So I assumed a weird bean got into the burrs. Yesterday afternoon, I removed the hopper and the burr. Brushed it all clean. This AM functioned well but still that very "sharp" sound. Not the sound a "well oiled" machinery. Something changed and it's not "happy" inside. So, I don't want to give up on KA. But what to do? I could engage with KA, make a warranty claim, and fart around. Have never needed to do this with a company before so IDK what KA does. If they simply send out another machine with a RA label and I ship this back to them? Or do I need to ship back to get new. Or should I simply engage Amazon and say I want to exchange it due to a fault? UGH?
Or maybe I should return it and simply buy a full new burr set for the Breville (since it is about 4 or 5 YO) and chance the rest of it lives on after spending a sizable amount for a new burr set. And send the KA back for a refund
Anyway over a few days have grown to REALLY like this KA grinder. So far it's done everything I asked and done it very quietly. Until yesterday. While grinding AM brew, the sound went from a quiet "purr" to a very sharp sound suddenly. IDK why. When it happened the machine was still functioning as normal. So I assumed a weird bean got into the burrs. Yesterday afternoon, I removed the hopper and the burr. Brushed it all clean. This AM functioned well but still that very "sharp" sound. Not the sound a "well oiled" machinery. Something changed and it's not "happy" inside. So, I don't want to give up on KA. But what to do? I could engage with KA, make a warranty claim, and fart around. Have never needed to do this with a company before so IDK what KA does. If they simply send out another machine with a RA label and I ship this back to them? Or do I need to ship back to get new. Or should I simply engage Amazon and say I want to exchange it due to a fault? UGH?
Or maybe I should return it and simply buy a full new burr set for the Breville (since it is about 4 or 5 YO) and chance the rest of it lives on after spending a sizable amount for a new burr set. And send the KA back for a refund