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Mine was from 2013 with the AU serial code on the top vent. You just email them the serial number (just 2 letters) and your model (OTG for example) describing the problem. I also asked if the grill grate is covered under warranty when it's rusted. They responded asking for shipping address, a...

Not sure if your kettle is still under warranty. Mine fell off the ground, scratched, and now it's rusted where it's scratched. I contacted Weber and they sent me a new lid. It doesn't hurt to ask.

Looks great. How long did the cook take? I've always cooked chops direct so it's done in matter of minutes.

I assembled mine yesterday and noticed the same issue with the gas line/hose touching the sharp edge. However, if you look at the assembly instruction they show the hose being on the other side of the heat shield.

You could get half SS grate and half GG. Best of both worlds.

Just FYI Abt also sells them. They are authorized dealer and have the units in stock. That's where I got mine from. My SCG center should arrive next week. The price is surprisingly good for a new product (better than what's being shown in this thread). Maybe that will make it easier to absorb...

Well my recent experience with Weber service - I have a 4 yr old OTG that's only been used few times. The grate is rusted and there's a rust spot on the lid from falling and scratches. They just asked for pictures and the new parts are on my way. I didn't expect they'd cover the lid but they did...

Ah, got it.

Yum. I usually just cook Korean style short ribs between direct/indirect so it doesn't get burned directly over the fire. They are too thin to do reverse sear. But then we usually marinade overnight so the marinade is well soaked in the meat.

When you cook on a CI, does it make any difference between cooking on a stove top vs on a grill? I don't quite get how the grill flavor would get in the food cooked on the CI.

Congrats I just ordered mine today and hope to get it before Memorial weekend. I have a question though, does it come with the 2 charcoal baskets? I watched some unboxing video on Youtube and I did not see them.

Just wondering... the Weber gasser has flavorizer bars that essentially do the same thing. Is the closer proximty vaporizing juice making a big difference? I have a full set of GG on my S330 and so far I still can't say if the GG or SS grates are better in terms of flavors. Obviously the GG...