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He looks completely defeated. It also sounds like he feels betrayed and lied to by Weber. He mentioned in a previous video that he feels guilty for adding to the hype machine for this product. Feels partially responsible for people buying it. I am sure he feels used as well.

Out of 9 reviews on Amazon for the EX6, only 2 are positive. Overall average is a 2.2 out of 5 stars.

I get what you are saying, but you have to remember that Weber promised that the SmokeFire would fix all of the problems that most pellet grills have. That was the draw. That was why so many who never thought about getting a pellet cooker were suddenly excited about them. As to why Weber would...

I hate to keep beating the same drum, but the fact Weber knew about these issues and still decided to release the product is what gets me. At the minimum, put out some precautions or helpful tips at release to help minimize the issues. To put out a flawed product like this really shakes alot...

Same. But I am not really surprised at the lack of response...yet. I would think it wouldn't be until next week until they say something. The thing I am completely disappointed with is them selling this in the first place. There is NO WAY they didn't know about these issues before selling...

I just watched that. This seems like a real design issue. He was guessing at a solution and to be honest a customer shouldn't be put in that position, especially when you just paid over $1000. In the comments he said Weber reached out to him after he posted this video.

According to BBM , they told him that a pan would mess with the air flow in the unit and they aren't needed anyway. A week before launch they added a line about recommending water pans to long, fatty cooks to an FAQ on the Weber web site. They also added this language to an answer to a question...

I thought the same thing. But there is a guy on YouTube who has an EX4 and has the same problem. He said he has to push them down. He showed a clip of how it looked before he pushed it and it was about to "run dry" before he leveled it out. I will attach a link later. I don't know, but we...

Great points. Especially about letting customers test it before releasing it. I work in corp communications, I am eagerly awaiting to see how Weber is going to handle the backlash. I remember posting that it was strange that Weber didn't have some "influencers" making YouTube videos before...

Good to hear a positive experience. I am sure many people are having a great time with theirs as well. The part about you having to level out the pellets does concern me though.

Weber did include this in their FAQ right before launch after saying for months that it didn't need a drip pan - "Note: When grilling or smoking over a longer period of time, we encourage the use of a water pan inside the cookbox." They also added this answer to a flare-up question on Amazon 3...

I watched it all the way through. I am fine with his style. I actually like it more as it isn't completely chopped up and missing details. Could it be cut down, sure but when I am doing my gardening videos I tend to leave it all in the video so that I don't cut something that may be valuable...

I saw that last night. I genuinely felt bad for him for two reasons. First his grill isn't working properly and secondly you can feel the guilt he has for hyping up the SmokeFire before release. He actually turned down getting a free one so that his videos would be unbiased. For me, the...

From what I can gather, that top rack is going to be your "cool zone". I know I have seen people put a shield over half of the cooking surface and create their own cool zone, but that top rack seems a but more practical.

The Official FAQ is up on the Weber site - https://consumer-care.weber.com/hc/en-us/sections/360007750872-SmokeFire-Wood-Fired-Pellet-Grill Particularly interesting to me is the Error Code page - https://consumer-care.weber.com/hc/en-us/sections/360007406552-SmokeFire-Error-Codes Only 9 codes...

Found someone on social media who is putting pics/vids out there. Not a ton of footage, but look at this account - https://www.instagram.com/craftnbbq/?hl=en This series of pictures shows it in action, and the aftermath. In one shot there is alot of ash visible -...

I haven't been excited about a grill since I got my gen 2 Performer on sale back in the day. I was so happy and couldn't wait to put it together. I thought the propane starter was such a good idea! Still trying to wrap my mind around pre-ordering for a grill. I would assume Weber has sent...

Interesting about the Traeger guys. At the end of the day, competition is good for the consumer for sure. I mean, even the Cuisinart ones bring in some new ideas to the party. Traeger has plenty of products in a different price segment than the SmokeFire, so I am sure they aren't too worried...

I think it is clear that the app and software on the unit itself won't be fully featured at launch. As said in previous posts, we are going to be beta testing this for the people who pick this up during the summer. It's the part of being an early adopter that I am not a fan of. High Smoke...

I am hoping someone comes out with a non-Weber cover that is reasonably priced. I think the EX6 cover was $90.