ET-73 Problem update: As mentioned in my last post, Maverick would not ship a "new" replacement ET-73 before receiving the non working original ET-73 and a second non working transmitter they had sent.
I waited a couple of weeks and finally received the "new" replacement unit.
Opened the box, and there it was. A used, scratched and not working either, ET-73!
At first, I though they had just returned my old one in a new box, but as I looked again, I noticed the plastic window on the transmitter scratched, smeared with grease, and pry marks on the battery cover. Something I would not have done.
Called Maverick today. No one available to talk to me but "will get back to me tomorrow".
However, the woman on the phone (but not from customer service) did say "Maverick would have never done something like that". I asked her if she was suggesting that I would make this whole thing up. She responded, "well, I'm just saying we wouldn't do that and I don't know what customer service will do for you."
So, we will see what happens.
I am not in the habit of bashing or complaining of companies or products but this is one case where I am making an exception. Simply for the reason that our friends on these fine BBQ sites should be made aware of problems such as this.
I am sure there are people who have had a good experience with Maverick products however, I find based on the attitude of the people I have spoke with, three + weeks of no working unit, the second replacement transmitter didn't work either and the returning of everything at my expense only to receive a "repackaged" non working unit is clearly beyond a terriable company in my book.
I will post any positive events (if any) to be fair but I don't have much hope for this being resolved in the near future.
I waited a couple of weeks and finally received the "new" replacement unit.
Opened the box, and there it was. A used, scratched and not working either, ET-73!
At first, I though they had just returned my old one in a new box, but as I looked again, I noticed the plastic window on the transmitter scratched, smeared with grease, and pry marks on the battery cover. Something I would not have done.
Called Maverick today. No one available to talk to me but "will get back to me tomorrow".
However, the woman on the phone (but not from customer service) did say "Maverick would have never done something like that". I asked her if she was suggesting that I would make this whole thing up. She responded, "well, I'm just saying we wouldn't do that and I don't know what customer service will do for you."
So, we will see what happens.
I am not in the habit of bashing or complaining of companies or products but this is one case where I am making an exception. Simply for the reason that our friends on these fine BBQ sites should be made aware of problems such as this.
I am sure there are people who have had a good experience with Maverick products however, I find based on the attitude of the people I have spoke with, three + weeks of no working unit, the second replacement transmitter didn't work either and the returning of everything at my expense only to receive a "repackaged" non working unit is clearly beyond a terriable company in my book.
I will post any positive events (if any) to be fair but I don't have much hope for this being resolved in the near future.
