I purchased this grill brand new in March of 2011. Fired it up and all seemed fine up until late May when I had the extended family over for a cookout. It was a windy day (approx. 10-20mph wind gusts throughout the day) and I fired up the 670, which is natural gas by the way, and all was fine until I noticed the temp drop on the lid thermometer. I go to check it out and notice that the flame is out on one of the middle burners. I relight it and go back to doing what I was doing and come back to check the temp a minute or two later and notice it has once again dropped below what it should be. I now notice that two of the center burners are not on. Up until now the grill had been facing the wind head on, so I rotate the grill so that it is no longer facing the wind. The side burner end of the grill was facing the wind. It seemed to help a little but I still continued to have the same problem off and on and it occurred with different burners each time. Made for a bit of a stressful cookout because:
1) I am worried about the burner going out with the lid down and filling the grill with gas which would be an unpleasant experience to say the least and
2) not having even temps to complete the cookout for everyone.
The grill is always cleaned thoroughly after every cook. I inspected the burners, flavorizer bars, drip pan, etc, etc, etc and could not find what could be causing this. I continued to use the grill the remainder of the season with pretty much no problems but then again there was never really another windy day such as that one and I have remained vigilant over the burners since that experience and making sure they do not unexpectedly go out.
After further inspecting the flavorizer bars, I have noticed that some have different discoloration on the bottom of them. I've also noticed that a particular burner's flame is not blue when burning, but a more orange/yellow color in part of the burner.
My first question is, should a natural gas grill's burners be easily blown out by the wind?
I have contacted Weber CS and they want to send out one of their contracted service people in my area to replace the manifold. I'm curious as to why their high-end grill would have this problem with it only being a few months old.
Has anyone on here had similar problems?
Also, I know according to their manual that a different color flame on the burner could be a signal of something going on. But what?
I was told by Weber CS that perhaps my burners needed to be "adjusted" because they think I may not be getting the proper amount of gas flow out them? Does this sound plausible?
I have owned and still own many Weber grills, both gas and charcoal, as well as their line of WSM's and never had a problem. I guess I am left scratching my head as to why their most expensive grill is having problems right out of the box?
Sorry for such a lengthy post, but I wanted to give as many details as possible.
Looking for all the info I can.
Thanks in advance.
1) I am worried about the burner going out with the lid down and filling the grill with gas which would be an unpleasant experience to say the least and
2) not having even temps to complete the cookout for everyone.
The grill is always cleaned thoroughly after every cook. I inspected the burners, flavorizer bars, drip pan, etc, etc, etc and could not find what could be causing this. I continued to use the grill the remainder of the season with pretty much no problems but then again there was never really another windy day such as that one and I have remained vigilant over the burners since that experience and making sure they do not unexpectedly go out.
After further inspecting the flavorizer bars, I have noticed that some have different discoloration on the bottom of them. I've also noticed that a particular burner's flame is not blue when burning, but a more orange/yellow color in part of the burner.
My first question is, should a natural gas grill's burners be easily blown out by the wind?
I have contacted Weber CS and they want to send out one of their contracted service people in my area to replace the manifold. I'm curious as to why their high-end grill would have this problem with it only being a few months old.
Has anyone on here had similar problems?
Also, I know according to their manual that a different color flame on the burner could be a signal of something going on. But what?
I was told by Weber CS that perhaps my burners needed to be "adjusted" because they think I may not be getting the proper amount of gas flow out them? Does this sound plausible?
I have owned and still own many Weber grills, both gas and charcoal, as well as their line of WSM's and never had a problem. I guess I am left scratching my head as to why their most expensive grill is having problems right out of the box?
Sorry for such a lengthy post, but I wanted to give as many details as possible.
Looking for all the info I can.
Thanks in advance.
