How does a company like Weber view a non-company chat board like TVWBB? Did it take awhile internally before it was accepted as "real"? How, if any, has Weber used discussions here to further product development, etc?
I would would that any 'media savvy' company would be monitoring social media sites for comments and ideas. Weber have a really good customer service organisation, so hope they keep an eye out - and of course this is the best 'independent' site there is.
The trouble is - there are lots of Weber sites these days...company Facebook & Twitter (including country specific accounts) and then TVWB, WKC etc all created by enthusiasts FOR enthusiasts.
One thing that Weber has done and always will is listen to our consumers. One way of doing that is researching forums, blogs and anything else related to grilling, bbq'ing and smoking. I cannot speak to the did it take awhile internally because I do not know that answer. What I do know is we love our consumers and there passions for grilling. Sites like this help consumers very much like we do as a customer. We support there development and want them to have the best possible experience with our products. If anything, we appreciate because it is a legitimate resource which helps educate, advocate and help passionate Weber users.