G
Guest
Guest
Hey folks,
Just got my smoker in the mail yesterday. I'd like to fire it up, but there was a large chip in the porcelain on the charcoal bowl. I called up the Weber Customer Service line and they said they'd ship me a new one, but that the bowls were on back order, so it'd be a couple weeks at least until I get a replacement.
So the question is, do you think Weber would mind me using the damaged bowl until I get the new one? Am I supposed to mail it back at some point? I've already had to wait a week to get the smoker from Amazon and somewhere out there, a brisket is calling to me.
I also had a question about the access door. Mine doesn't seem to have a hinge of any sort. It's fairly secure as long as I have it latched, but as soon as I unlatch it, it kinda falls off the smoker. Is that normal?
Just got my smoker in the mail yesterday. I'd like to fire it up, but there was a large chip in the porcelain on the charcoal bowl. I called up the Weber Customer Service line and they said they'd ship me a new one, but that the bowls were on back order, so it'd be a couple weeks at least until I get a replacement.
So the question is, do you think Weber would mind me using the damaged bowl until I get the new one? Am I supposed to mail it back at some point? I've already had to wait a week to get the smoker from Amazon and somewhere out there, a brisket is calling to me.
I also had a question about the access door. Mine doesn't seem to have a hinge of any sort. It's fairly secure as long as I have it latched, but as soon as I unlatch it, it kinda falls off the smoker. Is that normal?