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Thread: Frustrated with Char-Broil Electric Smoker

  1. #1
    New Member
    Join Date
    Aug 2016
    Location
    Chicago
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    29

    Frustrated with Char-Broil Electric Smoker

    Bought this machine as an additional tool in the arsenal. Cleaned the machine perfectly and then waited for the day I needed it. I woke up early to prepare for my largest and most important bbq event of the year. Uh, hmmm... what is the problem. Will not work. Suppose to be able to work in manual mode as well as with the remote. Uh ...

    Get Char-Broil on phone. (plus +1) After quite a bit of back and forth they tell me the Manual mode is extremely limited and will not work . Oh. (-)

    Have to use the app. Okay how do I get it. Have to go through site, not Char-Broil. Try Apple. Try this. Try that. Nothing will work. Finally I am told that the machine will not work but not clear why.
    Take some time to cool off. (over three months)
    Fast forward a few months and still no help. Find out today the following.
    Must use the app to start machine. There are two apps. No problem. Only need the smoker one, not the grilling one. Well it turns out that Char-Broil alternates the days they are available. So you need to start the machine on certain days only. Whoa. After that it should, or at least is suppose to work anytime you need it. You have to make sure the smoker is within ten feet of the router, use only certain frequencies (that your ISP does not support), turn off bluetooth..... Not sure what to do if you do not want to use a smartphone. Cannot be used with a home computer.

    Manual mode should be enabled after the app is used. It is limited to only 225 and the temp probe is also fixed. Not hot enough to burn off the oils that are in the machine.

    Very disappointed. Looking to dump this thing for coal. Charlie Brown Coal..
    I know I should just deal with it but I am too frustrated.

    Thank You

  2. #2
    TVWBB Hall of Fame timothy's Avatar
    Join Date
    Jan 2008
    Location
    Montgomery, IL
    Posts
    6,811
    Damn, that is toilet that they are giving you the shaft.
    They should stand behind what they sell and give you a refund.
    I have zero exp with lectric smokers, but my propane C-B infrared oil less turkey fryer has worked flawlessly for 5 years.
    Check out the C-B forums and post your problem, someone should help.

    Tim
    Different smokes for different folks. Wish the Dollar Store sold gas!

  3. #3
    TVWBB Guru Bob Bass's Avatar
    Join Date
    Nov 2011
    Location
    Corona, CA
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    2,169
    Tony, I promise not to say that you should have bought a Weber Smoky Mountain.
    KCBS, SCA, Operation BBQ Relief

  4. #4
    New Member
    Join Date
    Aug 2016
    Location
    Chicago
    Posts
    29
    I sure heard it!
    Now if only there was a thirty or forty inch WSM....

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