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Thread: Missing Screw - WSM 18.5"

  1. #11
    Moderator Chris Allingham's Avatar
    Join Date
    Nov 1999
    Location
    San Jose, CA
    Posts
    12,569
    Quote Originally Posted by Sam Chambers View Post
    While I've experienced some issues with my 2 WSM's Weber's customer service was exceptional, remedying the problems as quickly and completely as one could expect.
    These screw-ups are no fun, but glad to hear Weber took good care of you when the problems were brought to their attention.

    Smoke On!

  2. #12
    TVWBB Fan
    Join Date
    Jan 2016
    Location
    Cleveland ohio
    Posts
    147
    My handle screw was not in the parts box either. I found it loose in the box.

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