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Thread: Porcelain on 3 month old WSM chipping off?

  1. #1
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    Unhappy Porcelain on 3 month old WSM chipping off?

    Today I noticed chipped porcelain on both bottom corners of the access door hole on my WSM. Is this normal wear and tear, or do I need to call Weber for this? The steel is exposed on both sides.

    I've used it to add charcoal / water on perhaps 2 cooks, but normally I don't even open the thing.

    Thanks ahead!
    Andy

  2. #2
    TVWBB Hall of Fame timothy's Avatar
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    No , that's not normal. I would call Weber!

    Tim
    Different smokes for different folks. Wish the Dollar Store sold gas!

  3. #3
    TVWBB Hall of Fame Dwain Pannell's Avatar
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    First time Iíve ever heard of the porcelain chipping without some sort of blow. Iíll bet they replace it for you.
    Last edited by Dwain Pannell; 12-31-2018 at 04:33 PM.

  4. #4
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    Thanks guys! It's been a great little pit for the 10 or so cooks I've used it on, but I want to stay that way for a long time! Much appreciated!

  5. #5
    Moderator Chris Allingham's Avatar
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    I've also never heard of that, and I've heard of a lot over the past 20 years! Call Weber Support at 800-446-1071.

  6. #6
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    Thanks guys!

    As it was New Year's day, I dropped them an email instead. I'd heard a lot of great things about Weber customer support over the years, but this is my first time experiencing it in person. The replacement part is in the mail due to be delivered the day after tomorrow. No questions asked. Wow! I'm impressed!

    Thanks again for the great advice!

  7. #7
    TVWBB Hall of Fame timothy's Avatar
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    Quote Originally Posted by AndyC View Post
    Thanks guys!

    As it was New Year's day, I dropped them an email instead. I'd heard a lot of great things about Weber customer support over the years, but this is my first time experiencing it in person. The replacement part is in the mail due to be delivered the day after tomorrow. No questions asked. Wow! I'm impressed!

    Thanks again for the great advice!
    Now that's Customer Service!

    Tim
    Different smokes for different folks. Wish the Dollar Store sold gas!

  8. #8
    TVWBB Diamond Member Timothy F. Lewis's Avatar
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    I’ve had great support from the Weber folks.
    Not everyone has and, those that have not, seem to hold the grudge pretty hard.
    Just an observation.
    Distinguebant Sed, Ignoret In Particulari!
    "If brains was lard, that boy couldn't grease too big a skillet!" J. D. Clampett

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