Dave in Lox
New member
I just wanted to put this out there as I start my cook for tomorrows BBQ.
I can not say enough about Thermoworks and their customer service. Last weekend I had my newer blue Smoke display screen go bad at the end of the cook. I emailed then sunday night after 9pm eastern. By 9 am on monday morning I had to emails stating that they would be warranting my unit and providing another with a return receipt.
I then received a phone call at 10am from their customer service rep saying that we didn't have to blue one in stock and gave me 3 different ways of getting the unit warrantied including one to send my unit back, they will repair it and send it back.
I choose to have them send me a yellow instead. I had the unit friday and was using it friday night for my chili cook.
It is not very often to have that kind of customer service in todays age. They made me a customer for life with this great turn around and help.
I can not say enough about Thermoworks and their customer service. Last weekend I had my newer blue Smoke display screen go bad at the end of the cook. I emailed then sunday night after 9pm eastern. By 9 am on monday morning I had to emails stating that they would be warranting my unit and providing another with a return receipt.
I then received a phone call at 10am from their customer service rep saying that we didn't have to blue one in stock and gave me 3 different ways of getting the unit warrantied including one to send my unit back, they will repair it and send it back.
I choose to have them send me a yellow instead. I had the unit friday and was using it friday night for my chili cook.
It is not very often to have that kind of customer service in todays age. They made me a customer for life with this great turn around and help.