Ted N
TVWBB Member
After the burner went in my 7 year old Napoleon grill (which often was a little too small for what I was grilling) I decided to open the wallet and buy a new SE-410 grill. This thing is awesome. I also bought a rotisserie as I like to do whole chickens this way. When installing the motor bracket using the wrench supplied with the grill, I sheared the supplied stud in half. Now this type of stud is similar to one used on automotive seat brackets and has teeth that cut into the grill housing; pain in the ___ to get out. So, being a little disappointed in the quality I emailed Weber and told them what I thought. Now I work on old cars as a hobby so I know how to tighten nuts and I can't think as to how this stud broke so easily. A few days later I get an email from Weber apologizing and they are sending out a replacement rotisserie as that is the only way to get me this stud. I am happily surprised with the great customer service.