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Thread: Big Shout Out & Thanks to Thermoworks

  1. #1
    TVWBB Gold Member Robert-R's Avatar
    Join Date
    Aug 2014
    AntHome 92025

    Big Shout Out & Thanks to Thermoworks

    I dropped my Big & Loud Timer & that broke the stand.
    The timer seems to work fine.

    So I e-mailed Thermoworks about getting a replacement stand.
    I expected to pay for it because I broke it.

    They are sending me a new stand under warranty & no charge for shipping!

    What a great company & customer service.

  2. #2
    Moderator Chris Allingham's Avatar
    Join Date
    Nov 1999
    San Jose, CA
    Great news! Always glad to hear about good customer service.

  3. #3
    TVWBB 1-Star Olympian Rich Dahl's Avatar
    Join Date
    Jul 2013
    Prescott Valley, Arizona
    That's great!
    "Rescuing just one dog won't change the world, but it surely will change the world for that one dog."

  4. #4
    TVWBB Emerald Member Bob Ivey's Avatar
    Join Date
    Apr 2013
    Winnetka, CA (San Fernando Valley)
    And they make great products. Can't get much better than that.
    2013 WSM 22.5 , 2008 C&B Performer 22.5 , 96 Genesis 1000 Redhead , 1995 Smokey Joe , 2 HeaterMeters, Vortex

  5. #5
    New Member
    Join Date
    Jan 2017
    Same thing happened to me with my Smoke kick stand. One of my huskys thought it would be fun to use the BBQ counter as a jumping hurdle and knocked the Smoke off, breaking the kick stand, unit still worked great. I emailed them about purchasing a new kickstand and they said dont worry we"ll send you one free of charge, even though they knew it was my fault the kick stand broke and was not a manufacturing error by thermoworks. Two big thumbs up to thermoworks!! great product, great customer service!

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