Big Shout Out & Thanks to Thermoworks


 
Robert-R

Robert-R

TVWBB Diamond Member
I dropped my Big & Loud Timer & that broke the stand.
The timer seems to work fine.

So I e-mailed Thermoworks about getting a replacement stand.
I expected to pay for it because I broke it.

They are sending me a new stand under warranty & no charge for shipping!

What a great company & customer service.
 
Same thing happened to me with my Smoke kick stand. One of my huskys thought it would be fun to use the BBQ counter as a jumping hurdle and knocked the Smoke off, breaking the kick stand, unit still worked great. I emailed them about purchasing a new kickstand and they said dont worry we"ll send you one free of charge, even though they knew it was my fault the kick stand broke and was not a manufacturing error by thermoworks. Two big thumbs up to thermoworks!! great product, great customer service!
 
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