I got my Digi Q DX2 a couple of weekends ago. Today I tried it out. I was not cooking, I just had it hooked up and it should have been reading the air temp of the room. I noticed that my pit temp was not reading the same temp as my food temp. The pit temp was about 9 degrees more than the food temp. The pit temp should have read 77 like the pit temp, instead it read 86.
I thought it needed calibration but when I put the pit probe in ice bath, nothing it was still stuck on 86. So I switched outlets on the Digi Q. That is, I placed the pit probe in the food outlet and vice versa. Sure enough the pit probe now worked and the food probe did not. So it looks as if, I have a faulty pit probe.
To BBQ Guru’s credit, I called them up, informed them of my problem and they told me no problems and they will ship me out a new one, a pit probe, that is, today. I guess I am going to be ok. However, it’s never a good feeling to not have something not work the way it should be right out of the box.
Anyone had any similar experiences?
I thought it needed calibration but when I put the pit probe in ice bath, nothing it was still stuck on 86. So I switched outlets on the Digi Q. That is, I placed the pit probe in the food outlet and vice versa. Sure enough the pit probe now worked and the food probe did not. So it looks as if, I have a faulty pit probe.
To BBQ Guru’s credit, I called them up, informed them of my problem and they told me no problems and they will ship me out a new one, a pit probe, that is, today. I guess I am going to be ok. However, it’s never a good feeling to not have something not work the way it should be right out of the box.
Anyone had any similar experiences?