2011 NYT Article: A 911 Call That Can Help Save a Sirloin, and the Griller’s Ego


 

Chris Allingham

Administrator
Staff member
An article from May, 2011 about Weber's call center, and mentions our friend Kevin Kolman, Weber's Grill Master and blogger.

Make sure to read all the way to the end, it gets kind of racy. Maybe some of you guys have talked to Janet Olsen on the Weber Customer Service line. ;)

Excerpt:

It is supposed to be a foolproof formula. But the guy at the grill is frantic. He has a yard full of hungry guests, and he is fumbling to get the gas flaming properly. It is a Memorial Day weekend nightmare that calls into question the very essence of his suburban manhood. Furtively, he dials the Weber Grill hot line for help, and Janet Olsen is on the line.

“Quick, I need to talk to a man,” he says curtly.

For Ms. Olsen, 67, it was yet another caller insisting that no woman could possibly grasp a grilling issue.

With 14 years on the job, she calmly but firmly explains that she will be able to handle the problem. If the man is especially upset, she suggests, “You might want to grab a beer — and just listen for a while.”

Read more: http://www.nytimes.com/2011/05/28/us/28grill.html?pagewanted=all&_r=0
 

 

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