M
MikeO
Guest
Hello All,
Haven't posted in a while. I was lucky enough to have my wife and kids buy me a new 22" WSM to go along with my 18" WSM and 2 Kettles. I guess I am one of the unfortunate ones to receive a unit from a dealer that was out of round with chipped porcelain. The box looked perfect so i'm assuming this all happened at the factory.
Weber customer service actually sent me all 3 main components very quickly the week after i received this gift...however, lid had chipped porcelain, bowl seemed waaaay larger than the middle cylinder and parts did not fit together well at all.
Contacted cust. svc. again and they said they would QA the parts prior to sending this time. Unfortunately, the parts are out of stock.
I guess i'm being very particular but i figure if my family is spending $400 bones on me that i should be getting something that actually looks brand new and will be able to hold heat properly.
I guess i am curious to see if anyone has had similar issues with the new 22.5"??
Thank you...
Haven't posted in a while. I was lucky enough to have my wife and kids buy me a new 22" WSM to go along with my 18" WSM and 2 Kettles. I guess I am one of the unfortunate ones to receive a unit from a dealer that was out of round with chipped porcelain. The box looked perfect so i'm assuming this all happened at the factory.
Weber customer service actually sent me all 3 main components very quickly the week after i received this gift...however, lid had chipped porcelain, bowl seemed waaaay larger than the middle cylinder and parts did not fit together well at all.
Contacted cust. svc. again and they said they would QA the parts prior to sending this time. Unfortunately, the parts are out of stock.
I guess i'm being very particular but i figure if my family is spending $400 bones on me that i should be getting something that actually looks brand new and will be able to hold heat properly.
I guess i am curious to see if anyone has had similar issues with the new 22.5"??
Thank you...