When I was pre-heating my Q320 today I heard a loud pop or bang sound inside the grill, so I opened the lid and saw to my horror that the cast iron grate had cracked. It was in that solid ring of iron that follows the outline of the outside burner. So I called Weber CS, and they are shipping me a new grate (actually they are sending me both grates even though only one is broken) free of charge. You have to love a company that stands by their products.
Weber Customer Service Shines Once More
- Thread starter Ken_K
- Start date
George Curtis
TVWBB Olympian
yep, they are great. but they won't sell me wood handles.
Yes, they are wonderful! I just had the opportunity to talk to them again yesterday to see about replacing the wood handle on my "The Fireplace" grill. I was informed most politely that the grill was no longer being supported by Weber as it was deemed a safety hazard due to its use inside in a fireplace. Guess I was the first one in two years that had asked about this grill- the customer service individual had only been with them for that length of time. She was so pleasant even though she couldn't help me. If you have a company or business, learn a few things about how Weber handles their customers. They have always been great to work with even if they can't provide the "stuff" you need!
Steve
Steve
George Curtis
TVWBB Olympian
"the fireplace", what is that grill ?
The Weber Grill History http://www.webergrillrestauran...ut/webertimeline.pdf indicates that "The Fireplace" was from the 1957 time-line. My father-in-law used it many times in his fireplace and no problems with carbon monoxide that I know of. He's only 88 so guess it created no adverse effects on him. He loves my WSM smoked ribs!