Some of you may have seen that I had a 7 year old Genesis Gold B for sale on the Trading Post Forum. David from Indiana had expressed some interest in it but decided not to buy. After thinking about it, I decided to keep it for the lake house. The biggest problem with it was that in spite of it being the stainless steel model, there is a second layer of metal on the inside of the lid that was rusted. I wasn't sure what to do about it so I called the Weber Customer Service line. I explained my issue with the lady on the line and without questioning, she just said, "I'll just send you another lid." For a 7 year old grill. I offered to send her some pictures of the problem and she wanted them for her records but she had already ordered the lid by then. This just proves that good customer service will create a customer for life.
Bob
Bob