I posted more than I needed to on the "Introduce Yourself" page so to save some work because I'm lazy (the laziness will factor into this at some point) here's what I posted there because I'm pretty sure many of you never read that section:
Last fall my Genesis 1000 "redhead" started leaning like a drunk holding up a wall. As expected it got worse but winter was coming (GoT reference) and I propped it with a block of wood the last few times I used it.
Thought I'd tear it apart and fix it, maybe some screws needed to be tightened. Ha! Now it's sitting on my garage floor a pile of parts because I can't fix the left and right frames. The tabs are broken on the frame that fits into the legs. Sigh. Can this be fixed or should I buy another grill? I'd kinda hate to toss it, I've always stored it in the garage and it's in pretty good shape. Stainless steel flavorizer bars and cast iron grates, even has the original burners. Together we've gone through enough meat to fatten up a small village.
I'd registered my grill when I bought it around 1991 and they did acknowledge that but didn't have the model no. or serial no. (She politely refrained from suggesting that some of the granite slabs that once held the desired info had broken over time). She said that she'd wait while I got that info from the heap of parts in my garage but her Gen X patience ran out during the 3 minutes I was gone and she hung up before I got back. I secretly reveled in my escape from the black hole of despair that I was being pulled into and retired, licking my wounds and resolving to fight this battle once again on Monday with a more informed opponent.
Sorry, this is getting too long and painful memories of yesterday require the mixing of an icy-cold Martini to dull my feeling of ennui.
I'll add more on Monday's experience along with "Weber's Broken Promise" a bit later.
In the meantime what pictures of of my porcelain coated debris would be helpful? Closeups of the places in the left and right frames where the tabs are broken off? Oh, I called a couple of welding shops today to see if they could/would weld the legs onto the frame and struck out like Stevie Wonder at Baseball Camp.
Last fall my Genesis 1000 "redhead" started leaning like a drunk holding up a wall. As expected it got worse but winter was coming (GoT reference) and I propped it with a block of wood the last few times I used it.
Thought I'd tear it apart and fix it, maybe some screws needed to be tightened. Ha! Now it's sitting on my garage floor a pile of parts because I can't fix the left and right frames. The tabs are broken on the frame that fits into the legs. Sigh. Can this be fixed or should I buy another grill? I'd kinda hate to toss it, I've always stored it in the garage and it's in pretty good shape. Stainless steel flavorizer bars and cast iron grates, even has the original burners. Together we've gone through enough meat to fatten up a small village.
****End of repost****
Yesterday, on Sunday, I spent a very frustrating 30 minutes with the most clueless customer support person I've ever dealt with. Perhaps the employees with the least seniority end up working weekends and are left to bedevil hapless callers with repeated requests for information that had already been related several times already.
I'd registered my grill when I bought it around 1991 and they did acknowledge that but didn't have the model no. or serial no. (She politely refrained from suggesting that some of the granite slabs that once held the desired info had broken over time). She said that she'd wait while I got that info from the heap of parts in my garage but her Gen X patience ran out during the 3 minutes I was gone and she hung up before I got back. I secretly reveled in my escape from the black hole of despair that I was being pulled into and retired, licking my wounds and resolving to fight this battle once again on Monday with a more informed opponent.
Sorry, this is getting too long and painful memories of yesterday require the mixing of an icy-cold Martini to dull my feeling of ennui.
I'll add more on Monday's experience along with "Weber's Broken Promise" a bit later.
In the meantime what pictures of of my porcelain coated debris would be helpful? Closeups of the places in the left and right frames where the tabs are broken off? Oh, I called a couple of welding shops today to see if they could/would weld the legs onto the frame and struck out like Stevie Wonder at Baseball Camp.